A
Understand why customers buy
Start with the product, service, main customers and buying situations. Understand what matters, how customers compare and what needs to change.
Review existing introductions, product materials and customer feedback to clarify buying motives, decision criteria and key concerns.
B
Look beyond category conventions
Study the alternatives customers compare: shared claims, information structures and expressions that no longer distinguish one offer from another.
Separate essential category information from reasons to choose your brand, and identify opportunities worth investigating.
C
Identify a meaningful advantage
Compare customer needs with your actual capabilities. Identify a meaningful, evidence-based difference, then define the message and supporting reasons.
Test each advantage against products, services, accumulated experience and evidence so the brand story can be explained and checked.
D
Make it clear in words and design
Bring the strategy into content and visuals. Organize the message, buying information and proof across naming, packaging and communication.
Develop the agreed content and design so every touchpoint follows the same direction, with guidance on how to use the work.